Your privacy is a fundamental priority at Royal88. This Policy explains precisely what personal data we collect, why we collect it, how it is used and protected, and what rights you hold as a registered Member of our platform.
Six principles that underpin every data decision we make at Royal88. These cards summarise the highlights — please read the full Policy below.
Royal88 collects only the personal information that is strictly necessary to operate your account, process transactions, and comply with our legal obligations. We do not collect data for the sake of it.
All personal data transmitted to and from Royal88 is protected by 256-bit SSL/TLS encryption. Stored data is encrypted at rest. Access is restricted to authorised personnel on a strict need-to-know basis.
Royal88 does not sell, rent, or trade your personal data to third-party advertisers or data brokers, under any circumstances. Your information is used solely to operate and improve your experience on this platform.
Where data is shared with third parties — such as payment processors, KYC verification providers, or fraud detection services — it is shared only to the extent necessary for that specific purpose, and only with partners bound by equivalent data protection obligations.
You have the right to access, correct, and request deletion of your personal data held by Royal88. You may also object to certain processing activities or request data portability. See Section 9 for full details.
Royal88 retains personal data only for as long as is necessary to fulfil the stated purposes or comply with applicable legal retention obligations. Data that is no longer needed is securely deleted or anonymised.
This Privacy Policy (hereinafter referred to as "Policy" or "Privacy Policy") is issued by Royal88 (hereinafter referred to as "Royal88", "we", "us", or "our") and applies to all individuals who access, register on, or use the services available at https://royal88.buzz (the "Platform").
Royal88 is committed to handling your personal data with care, transparency, and respect. This Policy describes the categories of personal information we collect, the lawful bases on which we rely to process that information, how it is used, with whom it may be shared, and the rights available to you as a data subject.
This Privacy Policy should be read in conjunction with our Terms & Conditions and our Responsible Gambling Policy, both of which are incorporated by reference into the overall framework governing your use of the Platform.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
Royal88 collects the following categories of personal data in the course of operating the Platform and delivering services to Members:
| Data Type | Examples | When Collected |
|---|---|---|
| Full legal name | As on NRIC / passport | Registration & KYC |
| Date of birth | DD/MM/YYYY | Registration & KYC |
| Residential address | Street, city (e.g., Kuala Lumpur, Penang, Johor Bahru), postcode | Registration & KYC |
| Email address | Personal or professional email | Registration |
| Phone number | Malaysian mobile number | Registration |
| Government ID | NRIC number, passport number | KYC verification |
| Data Type | Examples | Purpose |
|---|---|---|
| Payment method details | E-wallet ID (Touch 'n Go, Boost, GrabPay), bank account number (Maybank, CIMB, Public Bank, Hong Leong), FPX / DuitNow reference | Deposits & withdrawals |
| Transaction history | Deposit amounts, withdrawal requests, bonus credits in MYR | Account management & AML compliance |
| Source of funds | Employment details, bank statements (where requested) | KYC / AML compliance |
When you contact Royal88 support via live chat, WhatsApp, or email, we retain records of those communications including the content of messages and the date and time of each interaction. This data is used for quality assurance, dispute resolution, and compliance purposes.
Royal88 collects personal data through the following means:
Royal88 processes your personal data for the following specific, explicit, and legitimate purposes:
Royal88 relies on the following lawful bases to process your personal data:
Royal88 does not sell your personal data. We may share your data with the following categories of recipients, strictly limited to what is necessary for the stated purpose:
All third-party Data Processors engaged by Royal88 are required to process personal data only on documented instructions, maintain appropriate security measures, and comply with applicable data protection obligations contractually imposed by Royal88.
Royal88 operates across international jurisdictions. As a result, your personal data may be transferred to, stored in, or processed in countries outside of Malaysia. Where such transfers occur, Royal88 takes reasonable steps to ensure that your data receives an equivalent standard of protection to that which applies in your country of residence.
Such steps may include: executing standard contractual clauses with recipient entities, ensuring recipients are located in jurisdictions with recognised adequacy decisions, or implementing other legally compliant transfer mechanisms as appropriate to the circumstances of each transfer.
Subject to applicable law and certain limitations, you hold the following rights in relation to your personal data held by Royal88. To exercise any of these rights, please contact our support team as set out in Section 15.
Request a copy of the personal data Royal88 holds about you, along with information about how it is being processed.
Request correction of any inaccurate or incomplete personal data held in your account.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Request that processing of your data be restricted in certain circumstances — for example, while the accuracy of data is being contested.
Request a structured, machine-readable copy of the personal data you have provided to Royal88 for transfer to another controller.
Object to processing carried out on the basis of legitimate interests, including the use of your data for direct marketing communications.
Royal88 aims to respond to all data rights requests within 30 days of receipt. In complex cases this period may be extended by a further 30 days, in which case we will notify you of the extension and the reasons for it. There is no charge for exercising these rights in most circumstances.
Royal88 retains personal data only for as long as is necessary to fulfil the purposes outlined in this Policy, or for such longer period as may be required to comply with legal, regulatory, or contractual obligations. The following general retention principles apply:
When data is no longer required, it is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual. Anonymised data may be retained indefinitely for statistical analysis and platform improvement.
Royal88 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that enable the Platform to recognise returning users, maintain session continuity, and gather analytics data.
You may manage non-essential cookie preferences through your browser settings. Please note that disabling certain cookies may affect the availability or functionality of some Platform features. For strictly necessary cookies, disabling them may prevent access to certain secure areas of the Platform.
Royal88 implements a layered suite of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include, but are not limited to:
Despite these measures, no digital platform can guarantee absolute security. In the event of a personal data breach that poses a high risk to your rights and freedoms, Royal88 will notify affected individuals in accordance with applicable law. If you suspect that your account has been compromised, please contact Royal88 support immediately.
Royal88 strictly prohibits the use of the Platform by any person under the age of 21 years. We do not knowingly collect, process, or retain personal data belonging to individuals under 21.
If Royal88 discovers or is notified that personal data has been collected from a person under 21, we will immediately suspend the associated account, delete the personal data collected, and refund any deposits made, in accordance with our Terms & Conditions.
If you believe that a minor may have registered on Royal88, please contact our support team immediately with relevant details so that appropriate action can be taken without delay.
Royal88 reserves the right to amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform functionality. The revised Policy will be posted on this page with an updated "Last Reviewed" date at the top of the document.
Where changes are material — meaning they significantly affect how your personal data is collected, used, or shared — Royal88 will endeavour to notify active Members via the registered email address associated with their account prior to the changes taking effect. However, it remains your responsibility to review this Policy periodically.
Continued use of the Royal88 Platform following the posting of any revised Privacy Policy constitutes your acceptance of those changes. If you do not agree with a revised Policy, you must cease using the Platform and may request account closure via our support team.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by Royal88, please contact our Data Support team through any of the following channels:
Contact details above are provided as plain text only. Royal88 does not use clickable links for email addresses or phone numbers anywhere on this platform. For the avoidance of doubt, the email address above is not a hyperlink.
We handle every piece of your personal data with care and purpose. If you have questions about your privacy rights or how we use your data, our support team is available 24/7 — in English, Bahasa Melayu, and Mandarin.
🔞 For players aged 21 and above only. | Terms & Conditions | Responsible Gambling